Unable to raise Premium Support tickets via support portal
Minor incident
Support Portal
JIRA Support Portal
2026-10-27 14:59 CET
· 1 day, 17 hours, 53 minutes
Updates
Issue
October 27, 2026 · 14:59 CET
Partners with Premium Support products may not be able to create ticket for paid Microsoft 365 Product Tickets and receive a 400 error.
We are currently investigating this incident.
The current workaround is to open these support requests via the following Support Portal instead:
https://alsosupport.atlassian.net/servicedesk/customer/portal/300
We apologize for the inconvenience.
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