Unable to raise Premium Support tickets via support portal

Minor incident Support Portal JIRA Support Portal
2026-10-27 14:59 CET · 1 day, 17 hours, 53 minutes

Updates

Issue

Partners with Premium Support products may not be able to create ticket for paid Microsoft 365 Product Tickets and receive a 400 error.
We are currently investigating this incident.

The current workaround is to open these support requests via the following Support Portal instead:
https://alsosupport.atlassian.net/servicedesk/customer/portal/300

We apologize for the inconvenience.

October 27, 2026 · 14:59 CET

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